At SmartMED, we’re here to make your care simple, convenient, and stress-free — from your first visit to every follow-up. Whether you’re new to our clinic or a returning patient, you’ll find everything here.
Patient Forms
Post-Care Instructions
Frequently asked questions
What should I bring to my first visit?
Please bring an ID and insurance card (if you would like to use insurance). We will take care of the rest!
How do I schedule an appointment?
Drive-Thru Urgent Care – No appointment needed. Please drive up during business hours and we will be there to help!
Primary Care – You can call us at (770) 406-6215 or schedule online here.
SmartLABS – No appointment needed. Park at the front of the building during normal business hours and walk in.
Are Telehealth or virtual visits available?
Telehealth visits may be requested for convenience when a physical evaluation is not required. Telehealth visits will be billed at in-person rates.
Do you accept my insurance?
Please review the insurance and pricing page for in-network plans. If you are unsure, always call the provider services number on the back of your card to confirm network status. We are listed as SmartMED, LLC, under the name of Dr. Lucas Lathrop.
Do you offer self-pay options?
Absolutely! We purposefully have low self-pay fees for those without traditional insurance. Please visit the insurance and pricing page on the website to see all self-pay prices.
Terms and Conditions
Notice of Privacy Practices
Our practice is legally required to maintain the confidentiality of your PHI, and to follow specific rules when using or disclosing this information. This Notice describes your rights to access and control your PHI. It also describes how we follow applicable rules when using or disclosing your PHI to provide your treatment, obtain payment for services you receive, manage our healthcare operations and for other purposes that are permitted or required by law.
Financial Policy
INSURANCE COVERAGE:
- It is your responsibility to be aware of your insurance coverage, policy provisions, exclusions, authorization and limitation requirements. This information can be found by calling your insurance company or visiting their website.
- If insurance is not valid at the time of your visit, all financial responsibility will then become the patients or the responsible party.
- It is your responsibility to give us updated information and new insurance information as soon as you receive it.
CO-PAYMENTS, CO-INSURANCE AND DEDUCTIBLES:
- All co-payments, co-insurance and deductibles are the patient’s responsibility. Co-payments are due at the time of each visit.
- Deductibles are patients’ responsibility. You will be asked for a portion of your deductible upfront prior to your visit or procedure, in the amount of $75.
- Patient balances will be collected prior to check-in.
NON-COVERED SERVICE:
You are responsible for any and all “non-covered” services if denied by your insurance carrier.
INSURANCE REQUEST:
- You are responsible for promptly responding to any request from your insurance company for further information. Not doing so will result in a claim denial and you will then be responsible for payment.
INSURANCE PAYMENTS SENT TO YOU:
- If insurance payments are sent to you, it is your responsibility to forward them to our office with any documentation or explanation of benefits pertaining to the claim.
COLLECTION ACCOUNTS:
- If your account is sent to our collection agency, it is your responsibility to pay all attorney fees, if applicable.
PAYMENT DUE AT TIME OF SERVICE:
- We accept cash, debit and credit cards.
- Patient balances are due at the time of check-in unless payment agreements have been arranged with the office manager.
SELF-PAY:
We will make every attempt to collect payment upfront for the services that you will receive. In some cases, after being evaluated by the Provider an additional or alternative lab test may be required. In that circumstance, you will be balance billed for the remainder of the lab fees after the visit. See link below for all self-pay lab costs:
Insurance and Pricing (smartmeddrivethru.com)
Consent To Treat
You have the right to accept or reject treatment recommended by your Provider.
It is very important that you provide the doctor with an accurate medical history before, during, and after treatment. It is equally important that you follow the doctor’s advice and recommendations regarding medication, pre- and post-treatment instructions, referrals to other doctors or specialists, and return to the appropriate provider for follow-up appointments.
Possible Treatments to be Provided
I understand that during my course of treatment that any or all the following care may be provided, as recommended by the medical provider:
Examinations; Medications (oral, topical, ocular, rectal, intramuscular, subcutaneous, intravenous, and/or by inhalation); Wound Care (sutures or other closures, burn treatment, and/or bandages); Specimen Collection (fingerstick, blood draws, urine samples, stool samples, and/or mucosal swabs); Laboratory Testing; Physical Examinations for sports, school, camp, and/or employment.
I understand that I will be provided with information about each recommended treatment before beginning any such recommended procedure or treatment.
Changes in Treatment Plan
I understand that during treatment it may be necessary to change or add procedures because of conditions found while my assessment and treatment that were not discovered during the initial examination. I give my permission to the doctor to make changes and additions as necessary.
Benefits and Risks of Recommended Treatment
No medical treatment is completely risk free. I understand that the doctor will take reasonable steps to limit any complications of the treatment recommended, and that they will explain the benefits and risks of treatment before proceeding. I further understand that I will have the opportunity to have all of my questions about these benefits and risks answered to my satisfaction before proceeding with treatment.
Alternatives to Recommended Treatment
I understand that there may be alternatives to the treatment option recommended by the doctor (including having no treatment), and that these alternatives will be explained to my satisfaction. I further understand that I will have the opportunity to have all of my questions about alternative treatment answered to my satisfaction before proceeding with treatment.
Consent to Care by Non-Physician Providers
I acknowledge and consent to receive medical evaluation and treatment from a qualified Nurse Practitioner (NP) and/or Physician Assistant (PA), even in the absence of an on-site physician. I understand that while a physician may not be physically present during my visit, they are available for consultation and oversight and can be reached promptly by phone should the need arise. I agree to this model of care and understand that it is consistent with accepted standards of medical practice.
Higher Level of Care Required:
If a patient has been evaluated by the Provider and requires a higher level of care and is referred out to another facility (i.e. Urgent Care/ER/Hospital/Imaging), the patient is still financially responsible for the initial visit with SmartMED, LLC.
Diagnosis and Results
I authorize SmartMED Drive-Thru’s office to contact me by mobile phone and to leave a message with regards to my diagnosis and treatment.