FREQUENTLY ASKED QUESTIONS
Your Questions, Answered.
We know that choosing where to get care comes with questions. Here’s everything you need to know about SmartMED Drive-Thru — from how the drive-thru works to what we treat, what it costs, and who we see.
HOW IT WORKS
The Drive-Thru Experience
How does drive-thru medical care actually work?
Pull up under our awning, scan the QR code to check in, and a nurse will come to your car to collect your medical history and reason for your visit. From there, a physician, PA, or FNP will come to you for a full evaluation. If you need a prescription, we send it to your pharmacy before you leave. Most visits are done in under 15 minutes.
Do I need to make an appointment?
No appointment needed for urgent care. Just drive up when you’re ready. Wait times are typically less than 5 minutes, though flu season can get a little busier.
What if I need to come inside?
Most care happens right from your car, but we do have fully equipped exam rooms just steps from the drive-thru for anything that needs a closer look. If that’s the case, we’ll let you know. Always check in through the drive-thru first.
How long will my visit take?
Most urgent care visits wrap up in 15 minutes or less. If you need on-site lab work, rapid test results are typically ready within 15 minutes. PCR results return within about an hour. In either case, you get to head home and we’ll call you with the results and treatment plan as soon as they are completed.
Can I stay in my car the whole time?
For the majority of visits, yes. Exams, testing, prescriptions — it all happens at your window. Certain procedures (like laceration repairs or incision and drainage) require a quick trip into our exam room, but we’ll always tell you upfront if that’s the case.
SERVICES & WHAT WE TREAT
What We Can Do For You
What conditions do you treat?
We treat a wide range of everyday illnesses and injuries, including:
- Cold, flu, and COVID symptoms
- Fever and infections
- Sore throat and strep throat
- Ear infections
- Sinus infections
- Urinary tract infections (UTIs)
- Cough and congestion
- Nausea, vomiting, and diarrhea
- Allergic reactions (non-life threatening)
- Skin conditions and rashes
- Minor wound care, lacerations, burns, and bites
We also offer primary care, weight loss and wellness programs, hormone management, and on-site lab testing through SmartLABS. Visit our Services page to learn more.
What do you NOT treat?
SmartMED is not an emergency room. Please call 911 or go directly to your nearest ER for chest pain, difficulty breathing, stroke symptoms, loss of consciousness, severe allergic reactions (anaphylaxis), or major trauma. We do not offer X-ray imaging at this time.
Do you see children?
Yes, we offer Pediatric Urgent Care for children ages 1 and up.
Do you do school or sports physicals?
Yes! Sports and school physicals are available from March through July. No appointment needed.
Do you offer vaccinations?
At this time, we do not offer vaccinations.
INSURANCE & PRICING
What It Costs
What insurance plans do you accept?
We’re in-network with most major commercial insurance plans, including Anthem Blue Cross Blue Shield, Aetna, Humana, Cigna, and UnitedHealthcare. We also accept Medicare, Medicaid, Oscar, Peachstate, AmeriGroup, and CareSource. We’re classified as a “primary care” provider with many insurance companies, which often means lower out-of-pocket costs for you. Check with your carrier directly to confirm your specific benefits.
What if I don’t have insurance?
No problem. We believe everyone deserves affordable care. Our drive-thru medical visit fee is $95, and all lab and procedure fees are listed transparently on our Insurance & Pricing page. What you see is what you pay — no surprise billing.
How does self-pay pricing work?
The $95 medical visit fee covers your exam, diagnosis, and treatment plan and is due at time of service. Any lab testing or procedures are billed separately and added to that base fee. All pricing is posted on our website so you always know what to expect before you pull up.
PRIMARY CARE
Primary Care & Ongoing Health
What’s the difference between urgent care and primary care at SmartMED?
Drive-thru urgent care is for when something comes up that needs attention today — an ear infection, strep, a UTI. Primary Care is for ongoing health management: annual exams, chronic condition monitoring, hormone management and preventive care. Many of our patients use both.
Do I need an appointment for primary care?
Yes. Primary care appointments are scheduled in advance. Call (770) 406-6215 or book online to set up your visit.
LOCATION & HOURS
Finding Us
Where are you located?
We’re on GA-9 in Roswell, convenient to families and individuals throughout North Atlanta. Get directions on our location page or get directions via Google Maps.
Do you have a Patient Portal?
Yes. You can access your visit records, test results, and care instructions through our patient portal.
Still have questions? Call us at (678) 744-5386 or reach out at info@smartmeddrivethru.com. We’re happy to help.