As you pull in, you’ll be greeted by your SmartMED patient concierge. First, we will take your driver’s license and insurance/self-pay information to begin the registration process. Once we have scanned you in, we’ll text a link to your mobile device so that you can complete the check-in process from your phone.
Our medical team will come to your car door. We’ll verify the reason for your visit and review your medical history. Next, the medical provider will conduct a thorough physical exam. If lab testing is needed, we’ll administer the tests and immediately begin processing the specimens inside of our laboratory. If a procedure is required, we’ll have you park and bring you into the exam room.
Many test results are available in as little as 15 minutes. Molecular diagnostic testing is conducted using the Cepheid GeneXpert system (PCR) which returns results within 40 minutes. For tests such as Covid, RSV, and Influenza, this provides greater than 99% sensitivity and specificity. It is the same instrumentation currently being used by most hospitals.
The medical provider will receive the test results immediately upon completion. The results are then uploaded to your secure patient portal.
If a medication is necessary, we will electronically send your prescriptions to your pharmacy of choice. When needed, we can also administer some common prescription medications on site. And for your convenience, we carry over-the-counter medications for purchase.